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minnimarket

Returns & Refunds

Last updated August 16, 2026 — send it back within 30 days if it isn't right.

30-day window
From the day your parcel is delivered.
Free return shipping
On any order over $99, US addresses.
Refunded to original payment
Or store credit if you'd rather.
Some items final sale
Called out on the product page and receipt.

How to start a return

1
Open the order
Sign in, go to Orders, and pick the one you want to send back. If you checked out as a guest, use the "Start a return" link at the bottom of your confirmation email.
2
Pick what's going back
Choose the items and tell us the reason — no essays required. If it's damaged, snap a photo; that speeds up the refund and helps us catch quality issues at the source.
3
Print the label, drop it off
We email a prepaid USPS label right away. Tape it to the original box (or any sturdy box), drop it at any USPS location, and you're done. Tracking updates go to your email as it moves.

What can be returned

Most items qualify for a full refund as long as they come back to us within 30 days of delivery, in the condition you received them.

  • Unworn clothing, footwear, and accessories with original tags attached
  • Unopened beauty, fragrance, and personal-care products in their sealed packaging
  • Electronics in the original box with all cables, adapters, and documentation
  • Home & living goods, provided they haven't been assembled, installed, or laundered
  • Gift purchases — the recipient can return for store credit without needing the buyer's info

What can't

A short list of exceptions — always called out on the product page and again on your receipt before you check out, so there are no surprises.

  • Opened fragrance, cosmetics, or skincare (health regulation)
  • Pierced jewelry and swimwear, once the hygiene liner is removed
  • Customised or made-to-order goods (monograms, custom prints)
  • Downloadable content, digital gift cards, and physical gift cards after activation
  • "Today's deals" items marked final sale at time of purchase

Refund timing

We inspect returns the day they arrive at our Wilmington warehouse and issue the refund the same day. Bank posting times vary — here's what to expect.

Refund methodTime to appear
Credit or debit card5-10 business days
PayPal3-5 business days
Apple Pay / Google Pay5-10 business days (routes through the underlying card)
MinniMarket store creditInstant

Choosing store credit? We add a 5% bonus on top of the refund amount as a thank-you for keeping it in the family.

Damaged or defective items

If your parcel arrives damaged, or a product fails within 30 days of delivery from a manufacturing defect, we treat it as our problem, not yours. Send photos with your return request and we'll send a prepaid label plus either a replacement or a full refund — your choice. No need to ship the damaged item back if it isn't safe to handle; we'll say so in the reply.

Electronics carry the manufacturer's warranty beyond that 30-day window. We'll help you route a warranty claim if the brand's process is confusing — that's what support is there for.

International returns

The 30-day window applies worldwide, but return shipping outside the US is at your cost and can take 3-6 weeks depending on the carrier. We refund the item price plus any duties you paid up front. Follow the same "Open the order" step above and we'll email a returns address for your region — Canada goes to Toronto, EU customers ship to Rotterdam, everywhere else routes back to Wilmington.

Guest orders can start a return from the link in the shipping confirmation email.