Free shipping on orders over $99Learn more
Skip to main content
Store logo

Refund & Return Policy

Last updated: April 1, 2026

Our Return Promise

At MinniMarket, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Our hassle-free return policy makes it easy to return or exchange items.

Return Eligibility

Return Window

  • Standard Items: 30 days from delivery date
  • Electronics: 15 days from delivery date
  • Sale Items: 14 days from delivery date (final sale items excluded)

Condition Requirements

To be eligible for a return, items must be:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase (order confirmation or receipt)
  • Free from damage, stains, or alterations

Non-Returnable Items

The following items cannot be returned:

  • Items marked as "Final Sale" or "Non-Returnable"
  • Personalized or customized products
  • Intimate apparel and swimwear (for hygiene reasons)
  • Perishable goods
  • Digital products and gift cards
  • Items damaged due to misuse

How to Return an Item

Step 1: Initiate Your Return

Log into your account and go to Order History. Select the order and items you wish to return, then choose your reason for the return.

Alternatively, contact our customer service team at returns@minnimarket.com.

Step 2: Receive Return Authorization

Once your return is approved, you'll receive:

  • Return authorization number (RMA)
  • Prepaid shipping label (for eligible returns)
  • Packing instructions

Step 3: Ship Your Return

  • Pack items securely in original packaging if possible
  • Include your RMA number inside the package
  • Attach the prepaid shipping label
  • Drop off at the designated carrier location

Step 4: Track Your Return

Use the tracking number provided to monitor your return shipment. We'll email you once we receive and process your return.

Refund Information

Refund Methods

  • Original Payment Method: Refunds are issued to the original payment method used for the purchase
  • Store Credit: You may opt for store credit, which is processed immediately
  • Gift Returns: Refunds for gifts are issued as store credit or gift card

Refund Timeline

  • Processing: 3-5 business days after we receive your return
  • Credit Card: 5-10 business days for the refund to appear
  • PayPal/Digital Wallets: 3-5 business days
  • Store Credit: Immediate upon processing

Refund Amount

Your refund will include:

  • Full product price (minus any discounts applied)
  • Original shipping costs (only if the return is due to our error)

The following may be deducted from your refund:

  • Return shipping costs (if using our prepaid label for non-defective items)
  • Restocking fees (15% for electronics opened from sealed packaging)

Exchanges

To exchange an item for a different size, color, or product:

  • Return the original item following the steps above
  • Place a new order for the desired item
  • Contact us if you need assistance with the exchange

This ensures you receive your new item quickly without waiting for the return to process.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage
  • We'll send a replacement or issue a full refund
  • No return shipping required for defective items

Wrong Item Received

If you receive the wrong item:

  • Contact us immediately with your order number
  • Keep the item in its original packaging
  • We'll ship the correct item and provide a prepaid return label
  • Full refund of any shipping costs

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account or credit card statement
  2. Contact your credit card company (refunds can take time to post)
  3. Contact your bank
  4. If you've done all of this and still haven't received your refund, contact us at returns@minnimarket.com

International Returns

For international orders:

  • Customer is responsible for return shipping costs
  • Original duties and taxes are non-refundable
  • We recommend using a trackable shipping service
  • Processing may take an additional 5-7 business days

Contact Our Returns Team

Need help with your return? We're here to assist:

  • Email: returns@minnimarket.com
  • Phone: 1-800-MINNI-MK (Mon-Fri, 9am-6pm EST)
  • Live Chat: Available on our website during business hours

We aim to respond to all inquiries within 24 hours.